Client Focus – OCD, Obsessed with service, Passionate about IT.

June 30, 2011

Kevin Ashcroft (MD) talks about his experience with Abica.


OCD is a Glasgow based IT support and Solutions company with clients across Scotland and North England.

What makes OCD differ from other IT companies, is their ability to prove the quality of their work. Their clients do this naturally. Companies chose OCD because of their proactive IT support which reduces the risk of unscheduled downtime by over 79 percent on the national average. They understand the specific needs of different companies and appreciate the destructive consequences to companies when their IT systems fail.
In a similar vein to this, we look at how OCD has benefited from Abica’s CommuniCore product.

Industry: IT
Employees: 15.
Location: Glasgow

“We found ourselves in a tight spot when our phone system broke down. We had no one available for maintenance, so I called David Munro at Abica. He quickly sorted out the situation within 24 hours. When looking for our new telecoms provider, Abica was the obvious choice and has since proven to be an invaluable extension to our service offering. All our phone systems were installed within deadline. They share the same passion for customer service and on-going support which allows us to work without worrying about future problems, for example a fault occurred on one of our lines prior to moving offices and Abica had it sorted within 4 hours. We recommend Abica to all our clients and network of contacts.” Kevin Ashcroft, OCD.

Challenges

  • Find a replacement immediately for an out-dated and mal functioning phone system, as an interim solution prior to moving offices.
  • Find the best telecoms solution for their new offices.
  • Ensure that this phone system could grow with their business.
  • Find an advanced phone system with features that could improve customer services.
  • Find the correct, flexible and future proofed system that could be implemented immediately into their new offices.

The Solution:

  • Abica provided an immediate replacement for OCD that was working within 24 hours.
  • Competing with one other Telecoms provider, Abica won the final contract to provide OCD with their full telecoms provisions to include VoIP (CommuniCore) for their new office. This was completed within deadline and all was up and running before they moved into their new offices.
  • Abica provided OCD with all the new lines, a demo and full training to ensure that OCD were able to use CommuniCore to its maximum potential for their business.
  • Online statistics for all their calls allows OCD to monitor all calls easily.
  • Voicemail to Email.
  • A system that ensures no calls are ever missed.
  • Unified communications, a quick turnaround, and an on-going support network.

Written by abica

Abica is a Glasgow based business telecoms and IT provider. Together with our IT Division, pcr, we provide businesses with a full range of high quality telecoms and IT products and services tailored to fit around your business.

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