Abica News (2009)
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Abica in vanguard of Broadband Revolution
December 7th, 2009Telecoms firm Abica is set for a £1 million-plus boost to revenues as it launches a next-generation broadband system that promises to "revolutionise the way Scotland does business". The Glasgow-based company is rolling out the new "fibre to the cabinet" (FTTC) product in partnership with BT and has already entered into a trial phase that will involve about 20 firms using...
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Abica wins Glasgow Business Award
October 9th, 2009abica wins “Excellence in Customer Services” at the Glasgow Business Awards 2009. abica has always put the customer at the centre of its business. The company knows that excellent service and support is really what wins new customers and retains them over the long term. An important part of this is the personal approach used by the company. For example, abica...
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Abica Management Reshuffle
September 30th, 2009Abica Ltd has today reshuffled its management team to reflect the exit of Scott Allison as a shareholder and managing director. Rod Matthews also leaves the company from his position of non-executive chairman. Going forward the company will be run by remaining shareholders David Munro and Gregory Barnett as joint managing directors. Commenting on the changes Mr Munro said, "We would...
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Faster Broadband Connection Can Make the Difference between Success and Failure says Design Company Boss
August 12th, 2009Hanging around in the afternoons while large data files sent to or from customers took their time to cross the internet was hugely frustrating for design company boss, Robin Hagman, so he resolved to look for a faster and better broadband provider. "We were constantly frustrated by how inefficient our old broadband was. It was far too slow for the kind...
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Call Centres Can Cut Costs by up to 63 percent and Improve Service Levels by Switching Providers Says Intellis MD
July 22nd, 2009High telecoms costs and poor levels of service are a constant complaint of call centre managers. But, says Patrick Byrne, MD of Glasgow-based outbound call centre operator Intellis, cost savings of up to 63 per cent and substantially enhanced service levels can be had through researching the market and switching telecoms providers. “Our business is coping well with the economic downturn...
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Leading telecom providers face a mass desertion by Scotland’s SMEs
June 22nd, 2009Headline telecom providers face a major revolt from Scotland’s SME market where 95% of firms are up for a change, according to research from Glasgow-based telecom specialist abica. Conducted independently by Market Transformations Ltd, the research found that only 5% of the SME market was happy with the service and value for money they received and would actively look to stick...