Abica wins Glasgow Business Award
abica wins “Excellence in Customer Services” at the Glasgow Business Awards 2009.
abica has always put the customer at the centre of its business. The company knows that excellent service and support is really what wins new customers and retains them over the long term. An important part of this is the personal approach used by the company. For example, abica knows that customers want to speak to people, so when you telephone the company it is always a person who answers, never a machine. In a recent customer satisfaction survey, the company’s customers voted and gave the company a 96% customer satisfaction rating – no mean feat in an industry where customer dissatisfaction is the norm.
The company’s passionate belief and investment in both customer service and support processes and staff has culminated in being selected as the winner of the Excellence in Customer Services award at the 2009 Glasgow Business Awards. Against a record number of entrants and two highly respected finalists, Glasgow Housing Association and the John Lewis Partnership, abica has been singled out as the benchmark in customer service for 2009.
“This award is exceptionally important to us,” reports Gregory Barnett one of the company founders, “Service is something we are incredibly passionate about and to be recognised as being excellent with this important award proves to us that service is an important factor to the market as well. This award really underlines our commitment to being the best and we hope it is just the first of many”.
In the last 12 months abica has doubled its customer base and enjoyed very low rates of customer churn, even in such difficult economic conditions.
“We are an ambitious company and we aim to become the best telecoms provider in the UK for small and medium sized businesses,” states David Munro another of the founders.