Abica - Business Telecoms in Glasgow, Scotland. Business Phone Systems, Business Broadband, Mobile, Landline and VoIP Solutions.

Blog

30 June 2011

Client Focus – OCD, Obsessed with service, Passionate about IT.


Kevin Ashcroft (MD) talks about his experience with Abica.


OCD is a Glasgow based IT support and Solutions company with clients across Scotland and North England.

What makes OCD differ from other IT companies, is their ability to prove the quality of their work. Their clients do this naturally. Companies chose OCD because of their proactive IT support which reduces the risk of unscheduled downtime by over 79 percent on the national average. They understand the specific needs of different companies and appreciate the destructive consequences to companies when their IT systems fail.
In a similar vein to this, we look at how OCD has benefited from Abica’s CommuniCore product.

Industry: IT
Employees: 15.
Location: Glasgow

“We found ourselves in a tight spot when our phone system broke down. We had no one available for maintenance, so I called David Munro at Abica. He quickly sorted out the situation within 24 hours. When looking for our new telecoms provider, Abica was the obvious choice and has since proven to be an invaluable extension to our service offering. All our phone systems were installed within deadline. They share the same passion for customer service and on-going support which allows us to work without worrying about future problems, for example a fault occurred on one of our lines prior to moving offices and Abica had it sorted within 4 hours. We recommend Abica to all our clients and network of contacts.” Kevin Ashcroft, OCD.

Challenges

  • Find a replacement immediately for an out-dated and mal functioning phone system, as an interim solution prior to moving offices.
  • Find the best telecoms solution for their new offices.
  • Ensure that this phone system could grow with their business.
  • Find an advanced phone system with features that could improve customer services.
  • Find the correct, flexible and future proofed system that could be implemented immediately into their new offices.

The Solution:

  • Abica provided an immediate replacement for OCD that was working within 24 hours.
  • Competing with one other Telecoms provider, Abica won the final contract to provide OCD with their full telecoms provisions to include VoIP (CommuniCore) for their new office. This was completed within deadline and all was up and running before they moved into their new offices.
  • Abica provided OCD with all the new lines, a demo and full training to ensure that OCD were able to use CommuniCore to its maximum potential for their business.
  • Online statistics for all their calls allows OCD to monitor all calls easily.
  • Voicemail to Email.
  • A system that ensures no calls are ever missed.
  • Unified communications, a quick turnaround, and an on-going support network.

latest tweets

Recent Posts

Monthly Archives

Yearly Archives

Comments

What Our Clients Say

  • “Abica is pro-active in ensuring a timely response to any issues arising and are an intrinsic element of our supply chain. We only choose suppliers we can trust and Abica has shown us that we can rely on them.”

    Nicola White, Harper Macleod

  • “We rely on Abica to meet our high standards and ensure that we can continue to offer a seamless experience at Monachyle Mhor. If we encounter any problems, one of the helpful team is always quick to deal with it.”

    Tom Lewis, Monachyle Mhor

  • “Abica have proved over the years that they have constantly moved with the times in creating an atmosphere of total trust with our organisation. Their industry knowledge, technical support and advice have always proved cutting edge and cost effective, and we wish them well in their constant push for excellence.”

    Bob Nixon, CBC Glasgow Ltd

  • “In the market of mobile telecoms the technical product is available from a multitude of resellers but with Abica the product is wrapped in a personalised service model. This model enables Abica to work as if part of our team, they are proactive and assist us in delivering value to our business, our users and ultimately our customers.”

    Laurence Hamer, Weatherbys Ltd

  • “We have been a customer of Abica for a number of years now and during that time have received excellent levels of service and extremely prompt responses to any requests that we have put to them. They are a very proactive and customer focused company and their customer relations management mind set is extremely positive.”

    Keith Lawrence, Lawrence Creative

  • “Abica provide a first class service. They are always on hand to answer any queries and to provide support when required.”

    Peter Moir, 1st Choice Chemdry

  • “Abica offer a flawless service and have always been there at the end of the telephone when we have needed them. Their prices aren’t too bad either!”

    Andy Meldrum, Glencoe Mountain Ltd

  • “Abica been the most efficient, straight forward, helpful Telecoms company we have ever used. Abica take the stress out of the management of our telecommunications. As a national recruitment company, managing our multitude of broadband and telephone contracts was not only complex but challenging. Abica have both brought order to chaos and reduced our costs and completely exceeded our expectations. I recommend Abica to anyone who will listen!”

    Zoe Hamilton, Jarvis King Associates Ltd

  • “Their excellent standard of skills & communication through-out the whole business. Guaranteed to find best price everytime, 10/10 business for telecom communications.”

    Michael Murphy, SCO-FRO Group Ltd