Abica - Business Telecoms in Glasgow, Scotland. Business Phone Systems, Business Broadband, Mobile, Landline and VoIP Solutions.

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19 September 2011

Abica announced as finalists in the 2011 Glasgow Business Awards


Now in its 14th Year, the Glasgow Business Awards Ceremony and Dinner continues to attract a high quality of entrants from across Glasgow. Looking for dynamic and innovative organisations within the Glasgow Chamber Membership local to the Glasgow area, they had a record number of entrants this year and Abica are delighted to become finalists for the 3rd year running in the same category for Excellence in Customer Service.

Abica’s principal point of differentiation within the telecoms industry has continued to be their pursuit in pleasing their customers and driving long standing relationships with them. Their goal has always been to prove that they can provide great service with their telecoms. Their customers can prove this.

Up against Barrhead Travel, Grand Central Hotel and Indigo Lighthouse, Abica look forward to re-claiming their award from 2009!

Joint managing director David Munro said, “We are genuinely ecstatic to be recognised for the 3rd year running in this particular domain. We have always been aware of the poor reputation within the Telecoms industry for low standards in customer service and we have always aimed to overcome that. Our annual customer surveys prove a 98% in satisfaction and we aim to turn that into 100% this year.”

The Glasgow Business Awards Ceremony and Dinner is firmly established as “the highlight of the Glasgow business calendar.” Attracting high profile industry support and involvement, the Awards offer Glasgow businesses the opportunity to promote major achievements and celebrate success. Proven in previous years that by entering these Awards, companies can gain recognition and publicity for their achievements, successes and accomplishments.

Abica continues to thrive, sustaining a steady growth throughout the recession. The whole client services team will be representing the company at the Awards ceremony and this is resonant of their ethos of working together and their emphasis on their team values.

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What Our Clients Say

  • “Abica is pro-active in ensuring a timely response to any issues arising and are an intrinsic element of our supply chain. We only choose suppliers we can trust and Abica has shown us that we can rely on them.”

    Nicola White, Harper Macleod

  • “We rely on Abica to meet our high standards and ensure that we can continue to offer a seamless experience at Monachyle Mhor. If we encounter any problems, one of the helpful team is always quick to deal with it.”

    Tom Lewis, Monachyle Mhor

  • “Abica have proved over the years that they have constantly moved with the times in creating an atmosphere of total trust with our organisation. Their industry knowledge, technical support and advice have always proved cutting edge and cost effective, and we wish them well in their constant push for excellence.”

    Bob Nixon, CBC Glasgow Ltd

  • “In the market of mobile telecoms the technical product is available from a multitude of resellers but with Abica the product is wrapped in a personalised service model. This model enables Abica to work as if part of our team, they are proactive and assist us in delivering value to our business, our users and ultimately our customers.”

    Laurence Hamer, Weatherbys Ltd

  • “We have been a customer of Abica for a number of years now and during that time have received excellent levels of service and extremely prompt responses to any requests that we have put to them. They are a very proactive and customer focused company and their customer relations management mind set is extremely positive.”

    Keith Lawrence, Lawrence Creative

  • “Abica provide a first class service. They are always on hand to answer any queries and to provide support when required.”

    Peter Moir, 1st Choice Chemdry

  • “Abica offer a flawless service and have always been there at the end of the telephone when we have needed them. Their prices aren’t too bad either!”

    Andy Meldrum, Glencoe Mountain Ltd

  • “Abica been the most efficient, straight forward, helpful Telecoms company we have ever used. Abica take the stress out of the management of our telecommunications. As a national recruitment company, managing our multitude of broadband and telephone contracts was not only complex but challenging. Abica have both brought order to chaos and reduced our costs and completely exceeded our expectations. I recommend Abica to anyone who will listen!”

    Zoe Hamilton, Jarvis King Associates Ltd

  • “Their excellent standard of skills & communication through-out the whole business. Guaranteed to find best price everytime, 10/10 business for telecom communications.”

    Michael Murphy, SCO-FRO Group Ltd