Client Focus: Buzzworks

A new addition to the Buzzworks family, Scotts at Largs is situated at the Yacht Haven. It has a stunning Bar and Restaurant with amazing views over Cumbrae.

The laid-back bar area is open all day for casual drinks and a bite to eat, while the elegant restaurant enjoys a vantage point overlooking the marina. Most impressive of all, though, is their heated outside terrace, enabling guests to dine al fresco all year round. Kenny Blair from Buzzworks talks about how Abica has helped Buzzworks deal with streamlining their communications across their 6 venues.

With such attention to detail, superb food and friendly, professional service, it should come as no surprise to learn that Scott’s has already been awarded the coveted ‘Best New Bar in Scotland 2011′ title at the DRAM magazine awards. All in a day’s work!

A wood-burning fire provides welcome respite from the elements on those less than clement days, while our unique, salt-water fish tank is home to all manner of maritime creatures, including tropical fish, seahorses and even a few baby sharks! Masterminded by the award-winning Nord Architects and with an elegant interior by our good friends at Thompson MacLeod, the space is as stylish as it is welcoming.

Industry: Hospitality
Employees: 40
Location: Buzzworks hosts 6 restaurants across Ayr, Troon, Prestwick and Largs.
Website: www.buzzworksholdings.co.uk

“We approached Abica to see if they could help simplify our telecoms over our 6 venues. Each of our venues had its own phone system which used various line types supplied by different suppliers.

Our main issue was diverting calls to our central reservations booking department. As well as dealing with 6 different companies about our telecoms, we found we were spending a lot of unnecessary time chasing calls and furthermore, wasting money on these extra calls.

Abica managed to streamline our phone system. They have simplified all our billing and the end result has allowed us all to communicate as one organisation much more smoothly. The team are always helpful, quick to resolve any faults or queries and a pleasure to work with. I would not hesitate to recommend them to any one of my contacts.”

Kenny Blair, Buzzworks.

Challenge:

• Dealing with different suppliers for all telecommunication requirements.
• Complex billing.
• Difficulties in forwarding calls to different venues.
• Costly phone bills.
• Unable to divert calls to main reservation booking department.

Solution:

We proposed a Hosted VoIP solution (CommuniCore) which covered 40 users over 5 sites. This allowed for:
Increased functionality – Auto attendants, voicemail, DDIs, call reporting

• Simplified billing
• Short digit dialling across all venues
• Reduced call costs
• Voicemail to email

This was delivered venue by venue ensuring there was no downtime as all sites had to be kept open as being restaurants.
Abica also provide broadband access at all sites for business computers and customer WiFi access.